For … We are processing your message. Rinnai … I purchased it with a guaranteed delivery date. Rinnai Tankless Water Heater Reviews Rinnai Company is one of the foremost companies of USA in selling water heaters. All our factories are ISO 9001 or ISO 14001 certified. Original review posted by user Feb 08, 2018, I want rinnai to know that you when you hire an *** like "tech support charlie" who refuses to do basic ground work over the phone for a technician in the field, servicing his products. Fun environment and company cares about employees. The company is experiencing rapid growth and this is driving many new opportunities for the organization and our people. Reviewers write the most about Rinnai Water Heater and give it 2.3 stars out of 5. It's more entertaining They warranty the $5 of copper but not the $160 labor bill received. I was told that remarks have been added on complaint and someone will let me know. I have a unit im my house that is less than a year old and it is junk. Elkhorn Heating & Air Conditioning, Inc. 3065 S Umatilla St ENGLEWOOD, CO 80110 (303) 975-8809. I will be sure to let as many supply houses and fellow plumbers know about your subpar tech support. Benefits of Rinnai Tankless Water Heaters. Rinnai’s split system range includes; J Series, C Series, D Series, Q Series, G Series and Inverter Cassette. Water Heating Recirculation Technology Best maintain your unit 2x as often as recommended or you will end up with a bunch of repairs! Review #1058448 is a subjective opinion of poster. Very Unsatisfied. These units reach a capacity of up to 13.4 kW. The processes and procedures were ANTIQUATED to do anything. Lying customer service, defective product, unskilled technicians. The company conducted its first 'engagement survey' in late 2016 and received tremendous scores, well above average. Review #1501933 is a subjective opinion of poster. Leaders and managers ask for feedback. No growth … 1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works. A week later I still haven't heard back. Check out customer reviews and testimonials to find out if other customers have been happy with tankless water heaters from the brand. Reviews from RINNAI employees about RINNAI culture, salaries, benefits, work-life balance, management, job security, and more. Company is growing faster then the systems in place to do the job right, your always trying to put a band-aid on things. Copyright © 2008–2021, Glassdoor, Inc. 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After a month without receiving it I called them and they told me... Bought a water heater in November - Got broken in December - problem with microchip not heating water. I worked at Rinnai America full-time for more than a year, They make you think its a team building company, They try to demote you, then make it toxic so you leave or get fired, I worked at Rinnai America full-time for more than 3 years, Good people to work with Incredible caring culture made up of the smartest people in the industry. Rinnai ranks 46 of 326 in Heating, Cooling and Air Conditioning category. The 7.5: 10,300 - 180,000 BTU You'll find differences in the physical size of the heating unit, too: 1. This is part of Rinnai’s Luxury Series. Very busy with all of the growth and fun to see people and teams working together. Dear Reviewer, This is a fast-paced environment that has improved greatly of the past 2 years. ", "do not buy get a tank heater". 3 days after the delivery date still no unit. Rinnai tankless water heaters have a lot to offer if you’re planning to purchase and install a new heater in your home. Quietness of the fan scores high in user reviews One user reported that the inside of their house was a mere 55 degrees before using the Rinnai FC824P, but within 10 minutes of the unit being turned they had been able to turn the temperature down because it got too hot, so that’s a pretty big vote for the Rinnai FC824P. Called Rinnai to get them to ship me the special wire pigtail for connecting their Control-R wifi controllers to two brand new models of tankless water heaters model RUR199iN. Both the V65IN and RU199IN do well on that front. The Rinnai customer support services has an excellent reputation as well, so customers do not have to worry if they have additional questions or concerns regarding the installation of the Rinnai RUR98iN or its overall use. Then they gave me a tracking number and when i called to have it tracked i was told this isnt a real tracking number it was all *** to get me off the phone. One of them presented an issue with its electronic board and they told me that they would send me a new one. Today we had a chance to take a close look at the Rinnai RL94i tankless water heater. The national average of non-white Executives is approximately 11% and Senior Leaders 13%. The street value of … Rinnai customer service is a pile a lying, fraudulent thieves. The Rinnai RUC98iN is a top buy from the manufacturer. Rinnai Overview Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 38 reviews. I worked from the moment I walked in the door until I left EVERYDAY! Although I have a warranty card for product they are telling me that the wrong model was installed. I would not recomend this company to any one. Kindly allow 3 business days for a response. Employees have helped create new 'cultural beliefs' and are transparently connected to company objectives and results - we can see the impact of our contributions. Rinnai America can attest that this statement is not factual. Common Features. Review #1087588 is a subjective opinion of poster. All Rinnai tankless water heaters have common qualities. There was small issue with hot water system that it works only at night time. I've worked here for a little over 1 year. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Opportunities to contribute directly to the company's success, help build the business and get recognized. Do not buy any if there products you will regret it. What can we help you with? Find the best companies in Appliances and Electronics category: AO Smith and Rinnai, AO Smith vs Whirlpool, Rinnai … There is not enough information available to create the chart. Chambers Plumbing & Heating, Inc. 119 East 5th St. LOVELAND, CO 80537 (970) 667-3050. Some functions are too lean to operate effectively I have a couple of Rinnai water heaters in commercial applications and they work beautifully. The worst pile a junk on the market. Customer service members are over worked and needs more members to provide excellent customer service experience. I attempted to purchase a Rinnai combo gas boiler unit for about 3 weeks. Do you have something to say about Rinnai? Additionally, labor and any service charges are NOT covered by Rinnai on any of their water heaters, so I was out 70 dollars for the service call. Training needs to be improved and contractors who do not meet standards need to be taken of preferred list. I will let you know as soon as I find one. I spent 15 minutes on the phone just to be hung up on. Rinnai RL94i Review. It is so new that instructions for wifi controller do not cover it. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Very good benefits and a focus on career development and teamwork. In the very beginning of call I mentioned that I have heard your all type of service charges are paid and I am not interested in them. Review #1140120 is a subjective opinion of poster. Nil attempt was made to actually fix the issue, he just advised my elderly in-laws that we should buy a new service. The product is good quality and it’s the best in the category. I will take this to consumer affair and ask them how they are forcefully charging general enquiries and how companies are allowed to operate when they do not abide warranty conditions. We use genuine spare parts and carry a range of the most commonly used components. Showing 1-5 of 31 reviews. Tremendous culture. They are a good choice particularly in times of extreme weather conditions, being built to work through ambient temperatures as low as … Welcome to our service page. Review #1214431 is a subjective opinion of poster. ), 7 of the Best Situational Interview Questions. Not sure if Rinnai is a real good product company or just bogus fooling Australian people by their extensive commercial voice recorded matter over their phone while I try call customer service number. We respectfully do not agree that “You can only succeed in this company if you are a white male”. Lots going on now so sometimes long hours but manager is good about recognizing this and being flexible, Employee appreciation days, beautiful surroundings. 8 Questions You Should Absolutely Ask An Interviewer, "World market leader in their product category that lives up to their status. Glassdoor has 27 Rinnai America reviews submitted anonymously by Rinnai America employees. Glassdoor will not work properly unless browser cookie support is enabled. You also have to be liked by the CEO otherwise no matter how hard you work it won’t matter. Read employee reviews and ratings on Glassdoor to decide if Rinnai America is right for you. Rinnai technical support center in Denver, Colorado. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. They don't want to know about problem. They are both Rinnai’s after all. Good culture. Rather than company calling me, a 3rd party vendor called confirming that warranty is there and they will bill service charges to Rinnai not to me. The first thing you should know about the Rinnai RL94iN/RL 75iN is that it comes with two flow rates, 9.4 gallons per minute and 7.5 gallons per minute respectively. Review #1175905 is a subjective opinion of poster. Good thing most mechanical items don't work this poorly! Great group of people with a big growth opportunity in front of them. I worked as a Customer Service Rep. Or drop us a message via our Enquiry Form. Rinnai Service Repair Centers. D2-3-G & D2-3-1, Block D2, Pusat Perdagangan Dana 1, Jalan PJU 1A/46, Ara Damansara, 47301 Petaling Jaya, Selangor Call us at 1800-88-8180 from Mon – Fri, 9:00am – 5:00pm, excluding Public Holidays. I called Lowes and was told Rinnai was backordered another 2 weeks. Sacry Heating & Air Box 150895 DENVER, CO 80215 (720) 297-4705. You do not stand behind your product. (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed. Their Customer Service is horrible. Find helpful customer reviews and review ratings for Rinnai EX38CTWP /Propane /38k BTU, EX38CTWP-Propane/White at Amazon.com. Technician from the company took 1 month to come so bought Panasonic instead as it was December. ", "Get ahold of tech support they know their products. 4.2 out of 5 Stars Enjoy an endless supply of hot water with the SENSEI™ RUR199iN Super High Efficiency Plus condensing tankless water heater from Rinnai. Give it 2.3 stars out of order want to remove this review make... Market leader in their product category that lives up to 13.4 kW issue with electronic... People with a bunch of Repairs i walked in the chart above, the natural gas model! Boilers and more ) @ rinnai.sg Series is below their Ultra Series Inverter... We respectfully do not buy get a tank heater '' better than the old hot. Growth … Latest review: just replace the old Rinnai service Centre ( HQ Rinnai... Voices of customers themselves # 1498234 is a top buy from the review – this can be! Do well on that front decide i hope service @ rinnai.sg with its board. 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